Case Study: Adopting Human & Organizational Performance (HOP) Principles to Improve the Quality of Learning from Incidents
Time: 1:40 pm
day: Conference Day One
Details:
- Implementing HOP into everyday workflows for a more comprehensive exploration of how work is performed and learn from those directly involved
- Creating an environment where employees feel safe to report incidents without fear of blame
- Examining what went well to capture learning insights from successes and not just failures
